Contact information

We are here to help. Whether you have a question about a product, need guidance on sizing or installation, or require assistance with an existing order, our team is available and happy to assist.

Customer Support

• Email: service@luxorne.com

• Response time: Within 24 hours Monday to Friday

• Hours: Monday to Friday, 9:00am to 5:30pm GMT

General & Trade Enquiries

• Email: service@luxorne.com

• Trade accounts & bulk orders: service@luxorne.com

 

Online Dispute Resolution

As a UK-based retailer, we are committed to resolving any disputes fairly and promptly. If we are unable to resolve a complaint directly, you may refer the matter to the UK Online Dispute Resolution platform at ec.europa.eu/consumers/odr or contact Citizens Advice for guidance.

Lighting Advice

Not sure which fitting is right for your ceiling height, room size or interior style? Email us at service@luxorne.com and one of our team will be happy to guide you through the options. We typically respond within one business day.