Información de contacto

We are here to help, wherever you're shopping from. Whether you have a question about a piece, need guidance on sizing, or need help with an existing order, our team is available and happy to assist.

Customer Support

Email: service@luxorne.com
Response time: within 24 hours, Monday to Friday
Hours: Monday to Friday, 9:00am–5:30pm GMT/BST (covering enquiries from all our markets)

General & Trade Enquiries

Email: service@luxorne.com
Trade accounts & bulk orders: service@luxorne.com

Returns & Complaints

Email: service@luxorne.com — please include your order number in all correspondence

Online Dispute Resolution

If we are unable to resolve a complaint directly, UK and EU customers may refer the matter to the UK/EU Online Dispute Resolution platform or a local consumer protection body. We aim to resolve every complaint fairly and promptly, regardless of where you're located.

Product & Sizing Advice

Not sure which case size, strap, or movement type is right for you? Email us at service@luxorne.com and one of our team will be happy to guide you through the options. We typically respond within one business day.