Política de privacidad

Luxorne Ltd ('we', 'us', 'our') is committed to protecting your personal data wherever in the world you shop with us. We comply with the UK GDPR and Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and, where applicable, other regional privacy laws such as the California Consumer Privacy Act (CCPA/CPRA) for our customers in the United States.

Who We Are

Luxorne Ltd is registered in England and Wales. Our website is luxorne.com, serving customers internationally. For data protection enquiries, please contact: service@luxorne.com.

Data We Collect

• Identity data: name, username or similar identifier

• Contact data: email address, billing and delivery address, telephone number

• Transaction data: details of products purchased and payment details (processed securely via Shopify Payments and our payment partners — we do not store card details)

• Technical data: IP address, browser type, time zone, country/region, device information

• Usage data: information about how you use our website

• Marketing preferences: your preferences for receiving communications from us

How We Use Your Data

• To process and deliver your orders, wherever you are located

• To manage your account and communicate with you about your purchases

• To comply with legal and tax obligations in the relevant jurisdiction (e.g. HMRC in the UK, tax authorities in the EU, US, Canada, Australia and Japan)

• To send you marketing communications where you have opted in

• To detect and prevent fraud, particularly for high-value orders

• To improve our website, product range and services

Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your order), legal obligation, legitimate interests (fraud prevention, business analytics), and consent (marketing communications).

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your own, including the United Kingdom and other markets where our service providers operate. Where we transfer personal data outside the UK or EU, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Data Retention

We retain transaction data for the period required by applicable tax law in the relevant country (a minimum of 7 years for UK customers under HMRC requirements). Marketing data is retained until you withdraw consent. We will delete your data upon written request, subject to legal obligations.

Your Rights

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure ('right to be forgotten')

• Right to restrict or object to processing

• Right to data portability

• For California residents: the right to know, delete, correct, and opt out of the sale/sharing of personal information under the CCPA/CPRA (Luxorne does not sell personal data)

To exercise any of these rights, contact service@luxorne.com. UK/EU customers also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or their local supervisory authority.

Third Parties

We share data with Shopify (platform provider), payment processors (including Shopify Payments, PayPal, and regional payment partners), delivery and customs partners, and marketing platforms used strictly to fulfil orders and, where consented, run marketing campaigns. We do not sell your data to third parties.

Cookies

Our website uses essential cookies to function and analytical/marketing cookies to understand usage and personalise your experience across regions. You may adjust cookie preferences at any time via the cookie banner on our website.